← Trevor Waldorf

Notes

Writing User Research Plans

Definitive resources

Just Enough Research by Jessica Hall is the most popular design research book. It’s long, but there are good tactically-useful sections throughout.

Traits of a good user research plan

Traits of a bad user research plan

Getting stakeholders and downstream teams invested in the plan is as important as the quality of the research itself. I’m a fan of using stakeholder [ x ] signoffs to get people to read and comment on plans, but that’s probably due to our specific team culture and there may be better ways. I’m not a fan of using in-person meetings.

Additionally, great research can be done without creating useful outcomes for the team, so I think it’s important for a user research plan to convince the reader that the research activities will improve the product in tangible ways (reducing specific pains on a team or solving an ambiguous blocking question) instead of merely being an academic exercise.

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